Question 1

How can I manage my subscriptions?

Accepted Answer

Once you are registered on our platform, click on your user icon at the top right of the screen. From your profile you can view the status of your subscriptions, as well as request changes or cancel them.

Question 2

Why is Simplr better for our Planet?

Accepted Answer

Thanks to the Simplr model, we avoid over-manufacturing products, reduce our carbon footprint and reduce the generation of environmental waste. In addition, we avoid storing products that we no longer use by extending their useful life.

Question 3

Can I cancel a subscription?

Accepted Answer

You can turn every subscription on and off at will. Just access My Simplr and configure your active and inactive subscriptions as you see fit. It is as simple as flipping a switch.

Question 4

What is the carbon footprint generated by electronic products?

Accepted Answer

The carbon footprint is used as a sustainability indicator through which we can quantify, evaluate and track the impact that organizations or individuals have on the environment and their contribution to climate change.

Through this indicator, we measure the amount of greenhouse gas emissions (carbon dioxide, methane, nitrogen oxides, CFCs and ozone) that are produced and released into the atmosphere during the manufacturing process of different electronic products.

Question 5

How do we offset our carbon footprint?

Accepted Answer

All the products that we offer in our marketplace through the subscription model are assigned the amount of CO2 emissions that corresponds to them per month, according to the total amount derived from their production. The total amount of CO2 emissions is calculated for each product, according to the months that the product has been used through the subscription with Simplr. To offset the carbon footprint, we will purchase the related amount of carbon credits through one of our certified sustainability partners and at the end of each month the user will receive a certificate corresponding to the compensation made for the product.

Question 6

Can I rent a TV for an event?

Accepted Answer

Yes, once you have your subscription, you can use the TV or monitor for any event you want, at your own risk. However, keep in mind that there is a minimum subscription time, so you will not be able to rent them for a single day.

Question 7

How does TV renting work?

Accepted Answer

Simply select your monitor or TV and the amount needed, then proceed with the subscription. You will pay for the first month and your financial details will be verified. If everything goes well, you will receive your product in a few days and, when you have them, the subscription will begin.

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