Question 1

What is Simplr?

Accepted Answer

Simplr is a sustainable consumption platform where you can access a wide variety of products and services, from smartphones, computers or cars, to internet or electricity for your home. When you need it and for as long as you need it, for just a fixed monthly fee and with coverage included.

Question 2

What is the difference between renting and subscribing?

Accepted Answer

Unlike renting, subscription offers you more flexibility, so you are free to modify the terms of your subscription: you can change the duration or replace the product whenever you feel it is necessary.

Question 3

How can I manage my subscriptions?

Accepted Answer

Once you are registered on our platform, click on your user icon at the top right of the screen. From there you can access My Simplr, where you can view the status of your subscriptions, as well as request changes or cancel them.

Question 4

Why is Simplr better for our Planet?

Accepted Answer

Thanks to the Simplr model, we avoid over-manufacturing products, reduce our carbon footprint and reduce the generation of environmental waste. In addition, we avoid storing products that we no longer use by extending their useful life.

Question 5

Can I cancel a subscription?

Accepted Answer

You can turn every subscription on and off at will. Just access My Simplr and configure your active and inactive subscriptions as you see fit. It is as simple as flipping a switch.

Question 6

What is the carbon footprint generated by electronic products?

Accepted Answer

The carbon footprint is used as a sustainability indicator through which we can quantify, evaluate and track the impact that organizations or individuals have on the environment and their contribution to climate change.

Through this indicator, we measure the amount of greenhouse gas emissions (carbon dioxide, methane, nitrogen oxides, CFCs and ozone) that are produced and released into the atmosphere during the manufacturing process of different electronic products.

Question 7

How do we offset our carbon footprint?

Accepted Answer

All the products that we offer in our marketplace through the subscription model are assigned the amount of CO2 emissions that corresponds to them per month, according to the total amount derived from their production. The total amount of CO2 emissions is calculated for each product, according to the months that the product has been used through the subscription with Simplr. To offset the carbon footprint, we will purchase the related amount of carbon credits through one of our certified sustainability partners and at the end of each month the user will receive a certificate corresponding to the compensation made for the product.

Question 8

Can I change my mobile anytime I want?

Accepted Answer

Indeed, you have total freedom to change your phone. Simply modify or cancel your subscription. However, the previous subscription will remain active until the end of the billing period previously chosen, which is your minimum period of contract.

Question 9

Is there insurance for mobile phone renting?

Accepted Answer

Yes, mobile phone renting includes insurance that covers screen breakage and water damage, as well as maintenance. The rest of the damages are to be paid by the user.

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